News

A dedicated lifestyle and travel blog covering the best things to do, destinations to visit and places to eat and drink across Australia

Ten have collaborated with one of our strategic clients to provide our first in-person concierge in Latin America at the client’s new VIP lounge in Terminal 3 of GRU Airport in Guarulhos, Brazil.  

Driving engagement and spend, loyalty programs are key to customer retention. Yet with an estimated $50 billion in points never redeemed, there’s a risk of disengagement and financial liability.  

Here’s how you can encourage point spend and enhance lifetime loyalty. 

Investing in CX transformation allows profitable customers to be leveraged in ways that create differentiation, and grows the scale and profitability of that segment.

Valuable concierge, lifestyle, and CX services grow the acquisition, retention and value of customers by helping them enjoy the life they want.

Following the success of our 2020 launch, The Book Club has been rolled out to our clients across the globe. Read on to discover how our members engaged with the digital events, and to find our February line-up.

Our innovation has helped the corporates we support to achieve higher engagement and extraordinary service for their customers, which lead to measurable improvements in their targets.

“At 86, my years of Michelin dining are nearly over, but I shall continue to read cookbooks and menus, as well as trying new recipes from the great chefs of our day. In the meantime, I shall look forward to your next magazine.”

We know that reading is one activity our members are doing more of this year, and in our quest to offer our members our insider access and experiences tailored to their interests, we are excited to announce the launch of our Book Club.

Discover how we have worked hard to expand our service, particularly in the world of dining and food delivery.

As restaurants are in the throes of reopening, albeit at a different pace around the globe, 65% of our surveyed members say they are ready to go out.

We caught up with the CEO and founder of Coalition, Guy Robinson, about his drive-in entertainment initiative, Car Park Party.

How has work experience changed as a result of Covid-19, remote working and the economic downturn? How will my child find valuable work experience in this new climate? Is it still worth the effort?