How We Do It
Member Proposition
We focus all our expertise, industry clout and technology on getting the best results for members with no hidden fees, charges or add-on margins on anything we organise.
We get to know our members over time and personalise our service accordingly. Members get to know how to use our services to their best advantage over time, too.
Ten Platform
The award-winning Ten Platform gives our members access to all the benefits of concierge at their fingertips.
Members can easily book tables at top restaurants, search for and book sports, theatre and music tickets, plan and book their next holiday or city break, and access thousands of exclusive member events and benefits.
Secure, PCI-compliant, and global, Ten Platform features revolutionary travel functionality, 100% end-to-end service, a bespoke personalisation engine and comprehensive synchronisation with Ten MAID – ensuring that we have a single view of our members across all service channels.
The award-winning Ten Platform gives our members access to all the benefits of concierge at their fingertips.
Ten│MAID
Ten’s global team of lifestyle managers are friendly, passionate and experts in their fields – the most popular being travel, dining, entertainment and premium retail.
Our lifestyle managers’ secret weapon is a digital assistant – Ten MAID. Ten MAID collects, codifies and makes accessible every knowledge item in the business.
We use that power to deliver exceptional customer experiences.
Ten│CONTENT
The Ten Content team supports our lifestyle services and loyalty programs with bespoke communications programs. These include personalised eCRM (electronic customer relationship management), member communications campaigns and globally distributed content.
The team works closely with our client partners to create a communications package that works for them and the members. Our clients tell us that they value Ten Content’s understanding of the power of quality content.
Our team has years of experience in relaying the right message to the right people at the right time. We have experienced and award-winning editors, sub-editors, and writers in the content production team and use a semi-bespoke marketing cloud platform, Acoustic, to deliver millions of personalised and targeted communications every year.
Ten│DATA
Ten’s dedicated Data team works collaboratively with our corporate clients to understand member profiles and their behaviours.
A true lens on our clients’ most valued customers’ everyday lives, our business intelligence becomes an integral part of theirs.
From standard reporting to rich data visualisation, we identify insights that:
- Report on, as well as predict, the preferences and behaviours of the mass affluent and high-net-worth segments.
- Allow us to deliver personalised and attentive services to our members.
- Continuously improve our service delivery, proposition and products.
