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Ten Private Membership

We all dream of a life lived to the fullest, so why do we let life get in the way?
With Ten by your side you can turn dreaming into doing.

You can live life x Ten.

Acquire Valuable Customers

Acquire and engage valuable customers to triple your ROI

Ten’s services are used by clients to acquire, engage and retain affluent, high net worth customers or valued employees.

Ten is the service provider of choice globally for many major financial institutions, premium consumer brands and corporates. The service drives key customer metrics including revenue growth, Net Promoter Score and supports digital transformation initiatives. Ten clients often see their return on investment (ROI) triple.

Our Case Studies

Driving NPS Performance

How to drive your bank’s Net Promoter Score performance by creating broader relevance

The world’s top private and retail banks have found that travel and lifestyle services boosts NPS of their valuable customers – by an average of +15 points higher.

The Value of Concierge

Corporate clients see a strong ROI of at least 3x; underpinned by better retention rates, card spend, assets under management and new business.

Use Content To Attract And Retain High And Ultra-High Net Worth Individuals

Content is a key tool used to attract, engage, convert and retain high and ultra-high net worth individuals. So, how do you create content for this discerning demographic and what kind of impact can you expect?

Download this white paper to uncover the content-marketing practices that can transform your HNWI/UHNWI business.

What Can Loyalty Points Buy?

Driving engagement and spend, loyalty programs are key to customer retention. Yet with an estimated $50 billion in points never redeemed, there’s a risk of disengagement and financial liability.

Here’s how you can encourage point spend and enhance lifetime loyalty. 

The Lions, The Tortoise and The Rabbit

As affluent and High-Net-Worth customers emerge from the pandemic in 2021, four unique personas will emerge – from the roaring Lion, ready to splurge, to the conservative Tortoise, happy to remain close to home.

Discover how lifestyle services can be a powerful customer experience (CX) solution by helping your customers enjoy the life they want – and grow your customer retention, acquisition and lifetime value.

Three Key Questions To Ask When Selecting a Concierge, Lifestyle And CX Provider

Many large corporates and brands offer concierge, lifestyle services and customer experience (CX) services to help develop their customer metrics.

We’ve identified three critical considerations to add to your checklist that will help you save time, manage risk and build a robust business case.

Why Bank CEOs Are Using Lifestyle Services To Drive CX Transformation

75% of the world’s 50 largest banks are supporting new and increased investments in customer experience (CX) in 2021. Why? 

We have identified the reasons, and detail how lifestyle services can act as a single channel through which to drive CX transformation through several initiatives.

How Lifestyle Services Can Engage the NextGen and Retain AuM

Wealth managers and private banks who are not busy building strong ties with the Next Generation of clients right now are at risk of losing them during the “Great Wealth Transfer”.

Providing clients with valued lifestyle services offer a strategic CX solution to drive asset retention – and expansion – by nurturing bonds with those set to inherit the wealth.

Concierge Innovations and Trends: 2020 and Beyond

Service innovation has helped the corporates we support to achieve higher engagement, extraordinary service levels, and gratitude from their customers, leading to measurable improvements in their targets.

We reflect on the highlights of the new services that members enjoyed and we look ahead to 2021.

React. Adapt. Evolve

How the COVID-19 pandemic changed the needs and behaviors of the affluent.

What next and what it means for brands.

Our Case Studies

Why Bank CEOs Are Using Lifestyle Services To Drive CX Transformation

75% of the world’s 50 largest banks are supporting new and increased investments in customer experience (CX) in 2021. Why? We have identified the reasons, and detail how lifestyle services can act as a single channel through which to drive CX transformation through several initiatives.

The Value of Concierge

Corporate clients see a strong ROI of at least 3x; underpinned by better retention rates, card spend, assets under management and new business.

Get to know the true value drivers of concierge.

Driving NPS Performance

How to drive your bank’s Net Promoter Score performance by creating broader relevance.

The world’s top private and retail banks have found that travel and lifestyle services boosts NPS of their valuable customers – by an average of +15 points higher.

About Ten

Ten was founded in 1998 with a vision – to provide an unrivaled, personalized service that helps its members enjoy life, hassle-free.

In 2001, Ten won its first corporate contract to provide concierge services on behalf of a major banking group. Today, Ten has more than 50 corporate client- and employee-loyalty programs and runs private membership services for millions of members worldwide.

Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017.

Life At Ten

Our Clients & Partners

Coutts
HSBC Jade
RBC
American Express
WestPac Australia
Scotia Wealth Management
NatWest
DNB
Barclays
HSBC
Visa
Alfa Romeo
Sumitomo Mitsui Trust Bank
Merrill Bank of America Company
Mastercard
China Merchants Bank
ICBC (Asia)
SMBC
City National Bank
Patek Philippe
AlphaCard
Tokai Tokyo
Transamerica Bank
BBVA
CIBC
Bank of China
Cartier
BEA
AIA

What Our Clients Say

Coutts
‘Ten continues to impress us with (their) focus on providing the very highest quality services to our clients. The introduction of the digital platform for our clients has been a game changer.”
Managing Director, Coutts
Visa
“One of our clients went to Italy to propose to his girlfriend, organised by Ten … emotional, that’s when you realise that we’re touching some people’s lives”
Head of Products & Solutions, VISA LAC
NatWest
“Premier customers really appreciate our concierge service. Whatever the question, wherever you are in the world, having someone at the end of the phone who can help unlock doors is invaluable”
Managing Director, Premier Banking

What Our Clients Say

Coutts
‘Ten continues to impress us with (their) focus on providing the very highest quality services to our clients. The introduction of the digital platform for our clients has been a game changer.”
Managing Director, Coutts
Visa
“One of our clients went to Italy to propose to his girlfriend, organised by Ten … emotional, that’s when you realise that we’re touching some people’s lives”
Head of Products & Solutions, VISA LAC
NatWest
“Premier customers really appreciate our concierge service. Whatever the question, wherever you are in the world, having someone at the end of the phone who can help unlock doors is invaluable”
Managing Director, Premier Banking