Ten’s Luxury Travel Trends 2025
At Ten Lifestyle Group, our insights into luxury travel reveal three key trends shaping 2025.
As high-net-worth clients seek more personalised and meaningful experiences, staying ahead of luxury travel trends is crucial for financial institutions, private banks, and wealth managers.
The Power of Personalisation
How a bespoke, highly individualised lifestyle service can help retain clients.
In today’s competitive market, client retention is just as critical—if not more so—than acquisition. Businesses that provide lifestyle services, whether in travel, concierge, or luxury experiences, must go beyond transactional interactions and create deep, lasting relationships with their clients.
CRM and the rules of engagement
Customer Relationship Management (CRM) is more than just a tool for managing contacts—it’s a strategic asset that can shape customer behaviour, drive engagement, and increase long-term loyalty. A well-executed CRM strategy doesn’t just store data; it leverages insights to personalise experiences, predict needs, and build stronger relationships.
Lifestyle Service Open APIs Fuel Customer Experience and Value
Leading banks and financial services firms offer travel and lifestyle concierge services as part of their customer experience (CX) strategy. Open APIs allow these companies to surface the most relevant lifestyle services to their customers within their digital platforms and apps, growing acquisition, retention, engagement and card spend.
Interest rates are changing and so are customer strategies in financial services…
Private and retail banks should be working on their customer strategy when interest rates rise. Here are proven ways to invest in customer retention and acquisition.
The Value of Lifestyle Services
“We’re able to leverage the many choices available to open up conversations with clients… so we learn more and build deeper relationships.” – Senior Relationship Manager, a global private bank
How to drive your bank’s Net Promoter Score performance
The world’s top private and retail banks are leveraging travel and lifestyle services as a customer experience strategy to enhance their NPS. Ten’s concierge services provide high-value customers with personalised access to travel, dining, entertainment, and exclusive offers, leading to greater engagement and retention.
Use Content To Attract And Retain High And Ultra-High Net Worth Individuals
Content is a key tool used to attract, engage, convert and retain high and ultra-high net worth individuals. So, how do you create content for this discerning demographic and what kind of impact can you expect? Download this white paper to uncover the content-marketing practices that can transform your HNWI/UHNWI business.
What Can Loyalty Points Buy?
Driving engagement and spend, loyalty programs are key to customer retention. Yet with an estimated 50% of points never redeemed, there’s a risk of disengagement and financial liability. Here’s how you can encourage point spend and enhance
lifetime loyalty.
Why Bank CEOs Are Using Lifestyle Services To Drive CX Transformation
Investing in CX transformation allows profitable customers to be leveraged in ways that create differentiation, and grows the scale and profitability of that segment.
