3 KQ for CX provider

Three Key Questions To Ask When Selecting a Concierge, Lifestyle And CX Provider

Valuable concierge, lifestyle, and CX services grow the acquisition, retention and value of customers by helping them enjoy the life they want.

Many large corporates and brands offer concierge, lifestyle services and customer experience (CX) services to help develop their customer metrics. Why? Typically, it’s to grow the acquisition, retention and value of customers by offering valued services, access and benefits as part of their brand relationship.

To facilitate this often-overwhelming process, we’ve identified three critical considerations to add to your checklist that will help you save time, manage risk and build a robust business case.

 

 
Who is the case study for?

The key questions covered within this post are critical considerations for anyone currently undergoing, or about to begin, concierge, lifestyle and CX provider procurement.

 

What questions does it answer?
  1. Will the supplier’s technology future-proof customer experience and allow for an efficient, evolving technology platform? 
  2. Does the supplier have strong relationships with the ‘trades’ to meet customers’ expectations for a great CX experience? 
  3. Will the CX provider pass due diligence by a procurement department?

 

For more information, read The Lions, The Tortoise and The Rabbit to find out which persona your customers fall under and how lifestyle services can be a powerful CX solution to grow your customer retention, acquisition and lifetime value.

Our Case Studies

Lifestyle Service Open APIs Fuel Customer Experience and Value

Leading banks and financial services firms offer travel and lifestyle concierge services as part of their customer experience (CX) strategy. Open APIs allow these companies to surface the most relevant lifestyle services to their customers within their digital platforms and apps, growing acquisition, retention, engagement and card spend.

Interest rates are changing and so are customer strategies in financial services…

Private and retail banks should be working on their customer strategy when interest rates rise. Here are proven ways to invest in customer retention and acquisition.

The Value of Concierge

“We’re able to leverage the many choices available to open up conversations with clients… so we learn more and build deeper relationships.” – Senior Relationship Manager, a global private bank

How to drive your bank’s Net Promoter Score performance

Customer NPS for our banking clients increases as concierge use increases.

Use Content To Attract And Retain High And Ultra-High Net Worth Individuals

Content is a key tool used to attract, engage, convert and retain high and ultra-high net worth individuals. So, how do you create content for this discerning demographic and what kind of impact can you expect? Download this white paper to uncover the content-marketing practices that can transform your HNWI/UHNWI business.

What Can Loyalty Points Buy?

Driving engagement and spend, loyalty programs are key to customer retention. Yet with an estimated 50% of points never redeemed, there’s a risk of disengagement and financial liability. Here’s how you can encourage point spend and enhance lifetime loyalty.

Request A Case Study

Can’t find a case study for a problem that you are looking to solve?

If you are interested in any of the topics below, please let us know and we will get in touch.

By submitting this request, you are agreeing for Ten Lifestyle Group to store and process your personal data as well as communicate with you about our products and services.