Three Key Questions To Ask When Selecting a Concierge, Lifestyle And CX Provider

Valuable concierge, lifestyle, and CX services grow the acquisition, retention and value of customers by helping them enjoy the life they want.

Many large corporates and brands offer concierge, lifestyle services and customer experience (CX) services to help develop their customer metrics. Why? Typically, it’s to grow the acquisition, retention and value of customers by offering valued services, access and benefits as part of their brand relationship.

To facilitate this often-overwhelming process, we’ve identified three critical considerations to add to your checklist that will help you save time, manage risk and build a robust business case.


Who is the case study for?

The key questions covered within this post are critical considerations for anyone currently undergoing, or about to begin, concierge, lifestyle and CX provider procurement.


What questions does it answer?
  1. Will the supplier’s technology future-proof customer experience and allow for an efficient, evolving technology platform? 
  2. Does the supplier have strong relationships with the ‘trades’ to meet customers’ expectations for a great CX experience? 
  3. Will the CX provider pass due diligence by a procurement department?


For more information, read The Lions, The Tortoise and The Rabbit to find out which persona your customers fall under and how lifestyle services can be a powerful CX solution to grow your customer retention, acquisition and lifetime value.

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Corporate clients see a strong ROI of at least 3x; underpinned by better retention rates, card spends, assets under management and new business.

Get to know the true value drivers of concierge.

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The world’s top private and retail banks have found that travel and lifestyle services boost NPS of their valuable customers – by an average of +15 points higher.

React. Adapt. Evolve.

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What next and what it means for you

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