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3 KQ for CX provider

Three Key Questions To Ask When Selecting a Concierge, Lifestyle And CX Provider

Valuable concierge, lifestyle, and CX services grow the acquisition, retention and value of customers by helping them enjoy the life they want.

Many large corporates and brands offer concierge, lifestyle services and customer experience (CX) services to help develop their customer metrics. Why? Typically, it’s to grow the acquisition, retention and value of customers by offering valued services, access and benefits as part of their brand relationship.

To facilitate this often-overwhelming process, we’ve identified three critical considerations to add to your checklist that will help you save time, manage risk and build a robust business case.


Who is the case study for?

The key questions covered within this post are critical considerations for anyone currently undergoing, or about to begin, concierge, lifestyle and CX provider procurement.


What questions does it answer?
  1. Will the supplier’s technology future-proof customer experience and allow for an efficient, evolving technology platform? 
  2. Does the supplier have strong relationships with the ‘trades’ to meet customers’ expectations for a great CX experience? 
  3. Will the CX provider pass due diligence by a procurement department?


For more information, read The Lions, The Tortoise and The Rabbit to find out which persona your customers fall under and how lifestyle services can be a powerful CX solution to grow your customer retention, acquisition and lifetime value.

Our Case Studies

The Power of Personalisation

How a bespoke, highly individualised lifestyle service can help retain clients

Trends in the luxury market

Like seismic waves after an earthquake, the reverberations of the pandemic have been felt long after its main event, leaving cracks in the economy and how we live in its wake. We investigate the lifestyle trends that have emerged among affluent and wealthy spenders in the aftermath.

CRM and the rules of engagement

How a powerful, proven CRM strategy will influence customer behavior.

How the high-net-worth and mass-affluent will travel in 2022 and beyond

Capitalize on luxury travel trends to increase customer lifetime value.

Lifestyle Service Open APIs Fuel Customer Experience and Value

Leading banks and financial services firms offer travel and lifestyle concierge services as part of their customer experience (CX) strategy. Open APIs allow these companies to surface the most relevant lifestyle services to their customers within their digital platforms and apps, growing acquisition, retention, engagement and card spend.

Interest rates are changing and so are customer strategies in financial services…

Private and retail banks should be working on their customer strategy when interest rates rise. Here are proven ways to invest in customer retention and acquisition.

Request A Case Study

Can’t find a case study for a problem that you are looking to solve?

If you are interested in any of the topics below, please let us know and we will get in touch.

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