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Ten - Value of Concierge

The Value of Lifestyle Services

“We’re able to leverage the many choices available to open up conversations with clients… so we learn more and build deeper relationships.” – Senior Relationship Manager, a global private bank

Private banks, wealth managers and premium card issuers who offer Ten’s services to their most valuable clients are seeing their investment contribute to their bottom line.

Our personalized travel and lifestyle management service is loved by members, as it offers access to everything from travel and dining experiences to exclusive offers and events. And, with Ten corporate clients receiving a minimum of 3x ROI, it’s a win-win.

Through member cohort analysis, Ten quantified the impact of concierge services on key commercial and customer metrics, including:

  • Customer acquisition
  • Customer retention
  • Customer engagement
  • Spend on card
  • Assets under management

 

Read the full case study

Our Case Studies

The Power of Personalisation

How a bespoke, highly individualised lifestyle service can help retain clients
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Trends in the luxury market

Like seismic waves after an earthquake, the reverberations of the pandemic have been felt long after its main event, leaving cracks in the economy and how we live in its wake. We investigate the lifestyle trends that have emerged among affluent and wealthy spenders in the aftermath.
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CRM and the rules of engagement

How a powerful, proven CRM strategy will influence customer behavior.
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How the high-net-worth and mass-affluent will travel in 2022 and beyond

Capitalize on luxury travel trends to increase customer lifetime value.
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Lifestyle Service Open APIs Fuel Customer Experience and Value

Leading banks and financial services firms offer travel and lifestyle concierge services as part of their customer experience (CX) strategy. Open APIs allow these companies to surface the most relevant lifestyle services to their customers within their digital platforms and apps, growing acquisition, retention, engagement and card spend.
Click here

Interest rates are changing and so are customer strategies in financial services…

Private and retail banks should be working on their customer strategy when interest rates rise. Here are proven ways to invest in customer retention and acquisition.
Click here

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It is the way to enjoy the highest quality service and exclusive access to the best hotels, restaurants, shows and events around the world. Start living the life you always wanted, for you and those closest to you.

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