Ten Lifestyle Group plc (AIM: TENG) is pleased to announce it has signed a significant contract with HSBC Group (“HSBC” or “the Group”) to provide concierge services to one of the Group’s exclusive wealth propositions.
This is Ten’s first contract with HSBC and follows a competitive tender. The transitioning process has already begun, with services expected to go live in early summer 2018. The service will be rolled out globally for relevant HSBC customers.
The contract is expected to be a Large contract (1).
Alex Cheatle, CEO, Ten Lifestyle Group plc, said;
“We are delighted to have been awarded this significant contract with HSBC Group, one of the world’s largest banking and financial services organisations. Since the start of Ten’s global expansion with the opening of our Hong Kong office back in 2005, we have continued to be the pioneer of technology-enabled, premium travel and lifestyle services around the world, and we look forward to bringing this expertise to HSBC’s valued customers.”
Toby Gauvain, Managing Director – International, Ten Lifestyle Group plc, said;
“HSBC’s selection of Ten is a strong endorsement for our service platform and what we can offer to its high-net-worth customers.
“Our international team now operate from 20 wholly owned offices offering clients around the clock servicing in 26 languages. Our lifestyle experts, together with our cutting-edge, digital self-service concierge platform, will ensure that HSBC’s customers will receive unrivalled support and service wherever they are travelling in the world. We look forward to working with HSBC and are confident we can provide a truly differentiated programme.”
Find out more about Ten Lifestyle Group’s recent new contract with Visa here.
(1) Contracts where Ten provides concierge and related services where the annual value of net revenue is over £2 million.