Tailor-Made Lifestyle Service for the Ultra High Net Worth

Service, Beyond Banking

Private family offices, private banks and wealth management firms choose Ten as we understand the lifestyle needs of their ultra-high-net-worth (UHNW) clients.
Collaboration & Teamwork

A Dedicated Service

UHNW members are familiar with, and appreciate, the finer things in life. They typically have hired assistance as they tend to be professionally and socially in demand. 

UHNW members like to know and trust who they work with. Each UHNW member has a dedicated lifestyle manager, who will often collaborate with the member’s personal or executive assistant(s). Concierge is an essential resource when the executive assistant needs expert support.

UHNW members also tend to appreciate being able to manage their own affairs when possible and to really understand the value of what they’re offered. This is why Ten’s digital platform is a perfect pairing with our dedicated concierge approach.

UHNW members love the personalized touch of Ten’s travel and lifestyle service. Our corporate clients typically see a 3x increase in average spend per client on their banking card, or 1.5x uplift in assets under management over time.

Lifestyle Services with a Difference

Highest Caliber of Service:
Every member will have a dedicated lifestyle manager as their point of contact.
Tailored Welcome and Onboarding:
This includes a face-to-face consultation to personally get to know each member and establish their tastes, preferences and communication style, and ascertain how to make full use of the service.
Surprise and Delight:
Enhance those special occasions (e.g. birthdays, anniversaries, milestone events) with bespoke plans and added extras.
Personalized and Proactive Service:
We anticipate our members’ needs through preferences, usage profiling and data analysis – “I saw this and thought of you”.
Personal Shopper:
Offering curation and purchases on each member’s behalf.
Discretion and Privacy:
Ability to use aliases for events and reservations – particularly to allow high-profile members enhanced privacy and security, and to avoid unwelcomed publicity.
Global Presence:

Use concierge locally in 22+ locations around the world, with named specialists in specific cities, where members are domiciled in more than one region.

Extraordinary Access & Experiences: